Privacy Policy

1. Introduction

AVA OS (“we,” “our,” or “us”) operates https://AVAOS.ai and the AVA OS platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. Please read it carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third-party services you connect to the platform.

Information You Provide

• Account registration data (name, email address, company name)
• Profile and onboarding information (business stage, pain points, tool stack)
• Task content, instructions, and communications with your executive assistant
• Files, documents, and other content you upload or share
• Billing and payment information (processed securely by our payment provider)

Information Collected Automatically

• Usage data (pages visited, features used, session duration)
• Device and browser information
• IP address and approximate location
• Log data and error reports

Information from Third-Party Services

When you connect third-party services (such as Google Calendar, email, or other integrations), we receive data from those services as authorized by you and as described in those services' own privacy policies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Match business owners with executive assistants and facilitate their work
• Process payments and manage subscriptions
• Send transactional and service-related communications
• Detect, prevent, and address fraud, security incidents, and technical issues
• Comply with legal obligations
• Analyze usage trends to improve features and user experience

We do not sell your personal information to third parties. We do not use your personal information to serve you advertising from third parties.

4. Data Sharing and Disclosure

We may share your information with:

• Your assigned executive assistant — task content, instructions, and relevant profile information necessary for them to perform their work.
• Agency administrators — account status, engagement data, and aggregate usage metrics to manage your service relationship.
• Service providers — trusted third-party vendors who assist in operating our platform (e.g., Supabase for database hosting, Clerk for authentication, Resend for email delivery, PostHog for analytics). These providers are contractually obligated to protect your data.
• Law enforcement or legal proceedings — when required by law or to protect our rights and the safety of our users.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case your data may be transferred as part of the transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, audit, or regulatory purposes.

6. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Portability — request your data in a structured, machine-readable format.
• Opt-out — unsubscribe from marketing communications at any time using the link in our emails.

To exercise any of these rights, please contact us at AVA@JustAskAVA.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain session state, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the platform. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: